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Time Anchor is built by one person who reads every email. If something's broken, missing, or just bugging you, get in touch. Responses usually come within 24 hours.

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Quick troubleshooting

Try this first

Most issues are solved by one of three quick fixes — try them before sending an email, and you might be back up and running in a minute.

  • Reload the tab after installing
  • Check timezone in extension settings
  • Toggle the extension off and back on
Read full FAQ ↓
Frequently asked

Common questions answered.

The extension doesn't seem to be working on a specific website

Time Anchor works on sites that expose timestamps via HTML <time> elements, JSON-LD schema (NewsArticle), or standard meta tags. Most major news sites do, but some smaller or older sites use plain text timestamps that aren't machine-readable.

If you're seeing this on a site you use often, send us the URL and we can add a site-specific adapter in the next release. We don't promise miracles but we do prioritize requests from working journalists.

How do I change my timezone?

Click the Time Anchor icon in your browser toolbar to open the popup. The timezone dropdown is the second row. Time Anchor auto-detects your timezone on first install, but you can override it any time.

For more options (24-hour format, freshness colors, stale thresholds, etc.), click "More settings →" at the bottom of the popup.

The toggles in the popup don't work

This was a bug in v2.0 that we fixed in v2.1. Make sure you're on the latest version — go to chrome://extensions, find Time Anchor, and check the version number. If it's older than 2.2.0, click the refresh icon on the extension card or reinstall from the Chrome Web Store.

Can I pause Time Anchor on a specific website?

Yes. Three ways:

1. Click the toolbar icon while on that site, then click "Pause on [site]" at the bottom of the popup.

2. Right-click the Time Anchor icon in the toolbar and choose "Pause Time Anchor on this site."

3. Open the full settings page and add the domain to the "Paused sites" list manually.

What does the "Silently updated" indicator mean?

When a news article's "Last modified" timestamp is significantly later than its "Published" timestamp (default: 30+ minutes), Time Anchor highlights this with an amber-tinted card. It means the article was edited well after first being published — often without a visible correction note.

This is essential for fact-checking. If you're sourcing or quoting an article, knowing it was silently edited helps you decide whether to trust the latest version, check a cached copy, or note the change in your own reporting.

Does Time Anchor work in Edge, Brave, Opera, or Vivaldi?

Yes. All Chromium-based browsers support the same extension format (Manifest V3). To install in Edge or Brave, go to the Chrome Web Store and click "Add to Chrome" — Chromium browsers can install Chrome extensions directly.

Firefox support is on the roadmap but not yet available — Firefox uses a slightly different manifest format that requires a separate build.

How does Time Anchor handle articles in different languages?

Time Anchor reads timestamps from machine-readable metadata (HTML <time> attributes, JSON-LD, meta tags), which are language-independent. As long as the timestamp is in ISO 8601 or any standard date format, Time Anchor parses it correctly regardless of the page language.

The badge labels themselves are currently in English only. Localization is on the roadmap.

How do I uninstall Time Anchor?

Right-click the Time Anchor icon in your toolbar and choose "Remove from Chrome." All your local preferences are deleted automatically. There is nothing on our end to delete — we have no servers or database storing anything about you.

Will Time Anchor always be free?

Yes. The core extension will always be free with no ads, no upsells, and no premium tier locked behind a paywall. If we ever add advanced features for power users (multi-timezone display, team accounts, etc.), the existing functionality stays free forever.

How is this different from other timezone converters?

Most timezone tools require you to copy a time into them. Time Anchor works automatically and inline — every timestamp on every page you visit gets converted without any action from you.

Plus, Time Anchor includes journalism-grade features like silent-update detection, stale article warnings, and freshness indicators that generic timezone converters don't offer.

Reporting a bug?

To help us fix it faster, please include the following in your email:

  • The exact URL where the issue occurs
  • What you expected to see vs. what actually happened
  • A screenshot if visual
  • Your browser and operating system (e.g., Chrome 142 on Windows 11)
  • Your Time Anchor version (find at chrome://extensions)
Send bug report →